In the app (fastest)
- Open Hermit Hour and go to your Account (the person icon).
- Tap Delete account and confirm twice.
This works even if your account is suspended. We send one email to your sign-in address to confirm the account has been deleted; after that, the address is erased and we don't contact you again.
Without the app
Email support@hermithour.com with the subject "Delete my account", from the email address you use to sign in. We'll confirm by replying once the account is deleted.
Want a copy of your data first? In the app, go to Account → Download my data before you delete.
What gets deleted
- Your profile: name, date of birth, gender, city, languages, interests, bio and profile prompts. Your name becomes "Deleted user".
- Your sign-in email, your Keeps and Circle, Circle requests, notifications, notification settings, and blocks.
- Upcoming Moments you host are cancelled, and you're removed from Moments you joined.
- The meeting points of Moments you hosted, and what you entered in Match Me (activity details, city and area).
What is kept, and for how long
- Messages you sent stay in other people's chats under "Deleted user", so their conversations still make sense.
- Past Moments you hosted (title, description, time and broad area) stay under "Deleted user", because they're part of other people's history. Attendance answers stay too, without your name, so other people's records stay correct.
- Scrambled device and network records: 90 days after last use, to stop banned people returning.
- Reports: 2 years after they're closed. Moderation records: 2 years, or longer while an account is banned.
- If you shared anonymous usage data, or the app sent a crash report, those records carry only a random id, not your name or email. Ask us at support@hermithour.com and we'll have them deleted too.
- Backup copies of our database: up to 7 days.
See our Privacy Policy for details.
Delete some of your data, and keep your account
You don't have to delete your Hermit Hour account to remove some of your data.
In the app, straight away:
- Bio and prompts: Account → your profile → Edit profile, clear the text and save. It's deleted at once.
- Someone in your Circle: Circles → the person → Remove from Circle. Your direct chat with them is hidden at once and deleted after 90 days.
- People you blocked: Account → Blocked accounts → Unblock removes the block.
- Usage data: Account → turn off Share anonymous usage data to stop it from now on.
Anything else, by email: for example messages you sent, your Match Me searches, Moments you hosted or joined, your attendance answers, or usage and crash records from before.
- Email support@hermithour.com with the subject "Delete some of my data", from the email address you use to sign in.
- Say what you'd like deleted.
- We delete it within 30 days and reply to confirm.
What we may keep: anything we need for safety or the law, and we'll tell you what and why. That's reports (2 years after they're closed), moderation records (2 years, or longer while an account is banned) and scrambled device records (90 days after last use). Backup copies of our database are kept for up to 7 days.